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How to Report a Defective Lockbox

iBoxBTIf you suspect your lockbox is defective please first make sure it is your lockbox.

Then call Supra (877-699-6787) while you have your key and are in front of the lockbox. They may be able to troubleshoot and resolve the issue.

If Supra is unable to help you get the lockbox off the property please have them give you a reference number. Then please fill out the "Report a Defective Lockbox" form and include the reference number provided.

You are here: Home Member Services News Supra Report a Defective Lockbox