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Report a Defective Lockbox

How to Report a Defective Lockbox

iBoxBTIf you suspect your lockbox is defective please first make sure it is your lockbox.

Then call Supra (877-699-6787) while you have your key and are in front of the lockbox. They may be able to troubleshoot and resolve the issue.

If Supra is unable to help you get the lockbox off the property please have them give you a reference number. Then please fill out the "Report a Defective Lockbox" form and include the reference number provided.

Cooperating Supra Keys

How to Co-op a Key with GBRAR

Complete the online application for a cooperating key

ActiveKeyAndroid ekeyDo you already have a Supra Key issued by another REALTOR® Association in Louisiana and need to show property in the Greater Baton Rouge area? 

You can "co-op" your existing key so that it will be able to open GBRAR lockboxes.

There is a $50 set up fee for co-op keys. The service is $50 for a service year, which runs May-June. Payment will be collected through PayPal at the time you complete the online application for a cooperating key.


What Is Arbitration?

1. Article 17, Code of Ethics

ArbitrationGavel"In the event of contractual disputes or specific non-contractual disputes as defined in Standard of Practice 17-4 between REALTORS® (principals) associated with different firms, arising out of their relationship as REALTORS®, the REALTORS® shall mediate the dispute if the Board requires its members to mediate. If the dispute is not resolved through mediation, or if mediation is not required, REALTORS® shall submit the dispute to arbitration in accordance with the policies of the Board rather than litigate the matter.

In the event clients of REALTORS® wish to mediate or arbitrate contractual disputes arising out of real estate transactions, REALTORS® shall mediate or arbitrate those disputes in accordance with the policies of the Board, provided the clients agree to be bound by any resulting agreement or award.

The obligation to participate in mediation and arbitration contemplated by this Article includes the obligation of REALTORS® (principals) to cause their firms to mediate and arbitrate and be bound by any resulting agreement or award." (Amended 1/12)

How to File an Arbitration Request

Step One:

GavelHousePiggyBankIs your dispute qualfied for the arbitration process? This is generally defined as contractual issues and questions and specific non-contractual issues and questions defined in Standards of Practice 17-4, including entitlement to commissions and compensation in cooperative transactions that arise out of the business relationships between REALTORS® and their clients and customers, as specified in Part Ten, Section 44, Duty and Privilege to Arbitrate.

If you are involved in a dispute over ethical conduct, this is most likely a matter for an Ethics Hearing.

Read more

When a REALTOR® Must Arbitrate

Circumstances under which REALTORS® must submit to arbitration

GavelBenjaminsCloseUpEvery REALTOR® of the Board who is a REALTOR® principal, every REALTOR® principal who participates in a Board's MLS where they do not hold Board membership and every nonmember broker or licensed or certified appraiser who is a Participant in the Board's MLS shall have the right to invoke the Board's arbitration facilities in any dispute arising out of the real estate business with a REALTOR® principal in another real estate firm or with that firm (or both), or nonmember broker/appraiser or their firm (or both) who is a Participant in the Board's MLS. (Revised 5/01)

A REALTOR® other than a principal or a REALTOR-ASSOCIATE® shall have the right to invoke the arbitration facilities of the Board in a business dispute with a REALTOR® or REALTOR-ASSOCIATE® in another firm or with their firm (or both), whether in the same or a different Board, provided the REALTOR® principal with whom he is associated joins in the arbitration request, and requests arbitration with the REALTOR® principal of the other firm or with their firm (or both). Arbitration in such cases shall be between the REALTOR® principals or their firms (or both). REALTOR® nonprincipals and REALTOR-ASSOCIATE®s who invoke arbitration in this manner, or who are affiliated with a respondent and have a vested financial interest in the outcome, have the right to be present throughout the proceedings and to participate but are not considered to be parties. (Amended 5/01)

A client of a REALTOR® principal may invoke the facilities of the Board in a business dispute with a REALTOR® principal or the REALTOR®'s firm (or both) arising out of an agency relationship, provided the client agrees to be bound by the arbitration. In the event of such request and agreement the Board will arbitrate the dispute subject to the Board's right to decline arbitration based on the amount involved or the legal complexity of the dispute. A REALTOR® principal may also invoke arbitration against his client but no arbitration may be held without the client's voluntary agreement to arbitrate and to be bound by the decision. (Revised 5/01)


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Here you will find all the information you need about the Supra system at GBRAR

Information about Arbitration and Mediation for REALTORS®

Information for members about the Code of Ethics

Links likely to be useful to our members - and unlikely to change URLs.

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