Your complaint will be processed through GBRAR's Grievance Committee. The Committee determines whether the complaint has sufficient merit for further consideration. It does not determine guilt or innocence. The Committee will either:
- Forward the case for a hearing;
- Dismiss it, if the complaint does not concern a possible violation of the Code of Ethics; or
- Postpone its decision based on getting more information before a determination can be made.
If the Committee dismisses your complaint, you have the right to appeal the dismissal to GBRAR's Board of Directors. In the case of an appeal, the Directors re-examine the materials submitted to the Grievance Committee and can either uphold or overturn the Grievance Committee's decision.
If the complaint is to be given further consideration, it will be sent to the Professional Standards Committee for a hearing.
The Professional Standards Committee will hold a hearing. These hearings provide an opportunity for the Complainant and the Respondent to explain "their side of the story" by presenting testimony and witnesses, if any.
All parties, including the individual(s) filing the complaint, will attend the hearing and present their case to the hearing panel.
If your case is forwarded on to a hearing:
The respondent will be notified and a reply requested;
All parties will be sent a list of Professional Standards Committee members, along with a form to challenge any of the members serving on the hearing panel;
All parties will be given 21 days notice of the hearing date;
An Outline of Procedures will be included in material you receive prior to the hearing.
Once all the facts have been presented, a Hearing Panel, consisting of members chosen on the basis of their experience, temperament, and objectivity, will determine whether the Code of Ethics has been violated.
If it is determined that a violation of the Code of Ethics has occurred, the panel may, but is not limited to, administering discipline to the REALTOR® in one or more of the following ways:
Send a letter of warning or reprimand
Direct the REALTOR® to attend an ethics class or other training appropriate to the violation.
Place the REALTOR® on probation
Suspend the REALTOR'S® membership
Expel the REALTOR® from membership
Fine the REALTOR® up to $15,000 (paid to GBRAR)
GBRAR cannot try a REALTOR® member for violations of the Louisiana real estate license law or any other alleged violation of the law. It has jurisdiction only over violations of membership duties.
The Louisiana Real Estate Commission has jurisdictions over real estate licenses and should be contacted for violations of law at 225-761-0191.