Please note you must have a compatible device to have an eKEY. You can view a list of SUPRA Compatible devices. Internet data service is also required for the eKEY application to function.
How do I get an eKEY?
Supra eKEYS are issued at the GBRAR office (14101 Perkins Rd. Baton Rouge, LA 70810) or over the phone 225.761.2000 Monday-Friday between 9 am and 4 pm. You will be required to download the eKey app to your phone. Please bring a credit or debit card to put on file with Supra for payments. User manuals are available online at www.supraekey.com under Training Resources.
iPhone install from the App Store
Android install from the Google Play Store
What are the eKEY Fees?
GBRAR charges a $50 issuance fee plus a prorated fee on all new SUPRA eKeys. eKeys are billed monthly, at the rate of $12.50 + tax for the Basic service or $20.35 + tax for the Professional service. All fees are paid to SUPRA. Prices are subject to change per SUPRA. These fees are not part of your membership fees paid to GBRAR. eKEY fees are drawn monthly from the credit card account of your choice.
How do I cancel my eKEY service?
Contact us at the GBRAR office (14101 Perkins Rd. Baton Rouge, LA 70810) or over the phone 225.761.2000 Monday-Friday between 9 am and 4 pm.
Where will my eKEY work?
GBRAR Supra keys work with lockboxes provided by GBRAR, NOMAR, Bayou Board of REALTORS, and NABOR. The service area of these organizations includes:
Ascension
East Baton Rouge
East Feliciana
Iberville
Jefferson
Livingston
Orleans
Plaquemines
Pt. Coupee
St. Bernard
St. Charles
St. Helena
St. James
St. John
St. Tammany
Tangipahoa
Washington
West Baton Rouge
West Feliciana
How do I get access to other areas?
Please call the board for the area you wish to access and see if they allow our members access to their lockboxes.
SUPRA Lockbox Information
What is a Lockbox?
A lockbox is a device affixed to a property containing keys to gain access to the property being marketed by a REALTOR®. Other REALTORS® are authorized under certain conditions to open these lockboxes under terms specified by the listing broker. It is only accessible through the use of an ActiveKEY or eKEY.
How do I get a Lockbox?
SUPRA iBOX BT LE Lockboxes are available during regular business hours at the GBRAR office (14101 Perkins Rd. Baton Rouge, LA 70810). New lockboxes are priced at $99 each plus tax. Periodically the GBRAR may have an inventory of used lockboxes which are available at a price of $75 plus tax.
Reporting a Defective Lockbox Stuck on a Home
Every once in a while, a lockbox may become defective or not function properly. If you have a lockbox that is stuck on a property and needs to be removed, please report the defective lockbox.
Lockbox Transfers:
Lockboxes may be transferred from one member to another within GBRAR. Please complete and return a Lockbox Transfer Form to transfer your boxes to a new owner. Please call GBRAR at 225-761-2000 to verify receipt of your transfer request.
Lockbox Buy-back:
GBRAR will buy back used lockboxes in good working condition. Members who sell lockboxes back to GBRAR will NOT have to complete a Lockbox Transfer Form. Simply return your used boxes to the front desk at the GBRAR office. Within 2 weeks of the return, GBRAR will mail a check for $50 for each useable lockbox owned by the individual that has returned them.
Granting Single Access
eKey holders can grant a single access key to individuals who require limited one-off or occasional entry to properties such as inspectors, photographers, or contractors. Authorization is granted by the listing agent via the eKEY® app for one-time lockbox access during a designated time window.
SUPRA Technical Support
SUPRA Tech Support number is 1-877-699-6787.
7 Days a week (7 AM to 9 PM CST)
Click here to go to the SUPRA Website.