Members of the public (or other REALTORS®) who feel they have been treated unfairly by a REALTOR® can use the professional standards process to seek satisfaction.
>> File an Ethics Complaint
Arbitration is a process by which only principal REALTOR® (only with contractual matters arising out of their relationship) may come to the association and request a hearing before the Professional Standards Committee. Arbitration is mandatory prior to seeking litigation.
>> Learn more about arbitration
Mediation is when the principals meet with a Mediation Officer of the association and attempt to negotiate a settlement of the dispute. Mediation is voluntary and the decision is binding only by mutual agreement of all parties.
>> Learn more about mediation
Code of Ethics
All REALTORS® pledge to abide by a strict code of professional conduct. This conduct is outlined in the National Association of REALTORS® Code of Ethics.
>> View the Code of Ethics
Pro Standards Quick Links