Supra will no longer process ACH payments for monthly debits effective January 28, 2021. Keyholders who pay their Supra key fee using the ACH payment option will be affected by this change.
Supra implemented this change to the Keyholder payment options in order to streamline their processes and provide better service to our customers.
SupraNET and SupraWEB were updated on January 4 to discontinue ACH as a payment option. The option to sign up Keyholders with the ACH payment option for initial or recurring payments is no longer available or a viable payment method.
Any Keyholder currently set up to pay via ACH will need to change their payment option to a debit or credit card no later than January 28, 2021. Pre-paid cards can also be used as a payment option (Visa/MC/Amex). Supra has notified keyholders that used the ACH payment option and provided instructions to update their payment method.
Keyholders can change their payment method in one of several ways. The first two options are more efficient and provide a better user experience:
- If the Keyholder has the Supra eKEY app, the payment can be changed from ACH to a debit/credit card in the Payment Management option in the app. Updating Payment With eKEY
- In SupraWEB, Keyholders can select the Billing tab to change their payment option from ACH to debit/credit card Updating Payment with SupraWEB
- The Supra call center can be contacted at 1-877-699-6787 to change the payment option.
- The Supra association/MLS system administrator can change the payment option in SupraNET
Sincerely,
Supra Team
